Employees on the IT help desk are responsible for the smooth running of the IT systems and act as the first point of contact for technical problems. Ideally, any problems that arise are resolved by the IT Helpdesk using error diagnostics. In addition, the installation of new workstations, regular maintenance of technical work equipment and technical training for employees are part of the IT help desk's area of responsibility.
What we offer you:
- Future-proof workplace
- Growing company
- Full-time and part-time working time models
- Employer-funded pension
- Training opportunities
This is what a day as an IT Helpdesk employee looks like
As an IT Helpdesk employee, you take care of the technical problems of your colleagues. A quick identification of the possible sources of error as well as their elimination are part of the daily tasks. The prioritisation of tasks is important. The IT Helpdesk regularly trains employees as well as improving the network.
What can I bring to the role of IT Helpdesk employee?
As an IT help desk employee, you should have extensive experience in dealing with hardware and software. Strong communication skills and team spirit are just as important, as IT Helpdesk employees are in constant communication with colleagues. Very good Windows and MS Office skills are a prerequisite.
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